beautiful house with flowers Archives

FREQUENTLY ASKED QUESTIONS

HOW MUCH ARE THE BOUQUETS IN YOUR PRODUCT IMAGES?

This range of photos demonstrate our most popular price point. All the bouquets are worth £25.00.

If you would like to spend a little less the £20 bouquets use the the same flowers with a few less stems and the larger ones from £30 upwards are the same with a few more stems.

MAY I PREPAY FOR MY SUBSCRIPTION?

For customers who wish to PREPAY please click the link.

The product will have all the same options but the offer codes will not be valid.

Please use code FBF10 instead which will give you 10% discount for the duration of the subscription.

HOW MANY STEMS ARE IN EACH BOUQUET?

BOUQUET SIZE GUIDE

Flourish aim to offer our subscribers excellent value for money throughout the seasons. Although the value of each stem varies, below is an approximate stem count for our mixed bouquets. For our single variety bouquets (e.g Roses or lilies), we sell these flowers at prices between £1.50 and £4.00 per stem depending on the variety. We always aim to buy our flowers at the best prices from the Dutch Flower Auctions, so that we can pass on this value for money to our customers.

BOUQUET SIZE STEMS

£20 Bouquet 12 – 15
£25 Bouquet 18 – 20
£30 Bouquet 23 – 26
£40 Bouquet 30 – 34
£50 Bouquet 36 – 42
£60 Bouquet 45 – 55

PRICES RANGE FROM £20 – £60 PER BOUQUET.

Prices range from £20.00 – £60.00 per arrangement, including VAT and FREE DELIVERY.

WHAT FLOWERS ARE SENT IN A WEEKLY ORDER?

Flourish design beautiful arrangements each week using seasonal flowers, bought at the Dutch Flower Auctions. We try to vary the designs as much as possible. If you have any favourite flowers or requests, please let us know.

HOW ARE THE FLOWERS DELIVERED?

We send our bouquets Nationwide in our excellent flower boxes with either Royal Mail or with our courier firm Trans Express. We wrap the flowers in water bags to keep them fresher for longer. If you need a vase you may order one at checkout.

CAN I AMEND MY ORDER IF I AM AWAY?

Yes, please contact the office on 02077014272 or email enquiries@flowersbyflourish.com and we will amend your delivery dates accordingly.

DISCOUNT CODE TERMS & CONDITIONS

13.1 All subscription discount codes are subject to our minimum orders (detailed below).

13.1.1 AVAILABLE SUBSCRIPTION DISCOUNT CODES:
FIRST4: Entitles users to a 50% discount on the following – Your first 4 weekly deliveries, your first 2 fortnightly deliveries and the first of your monthly deliveries.
FORT: Entitles users to a 50% discount on the following – Your first 2 fortnightly deliveries.
MONTH: Entitles users to a 50% discount on the following – The first of your monthly deliveries.

13.2 We offer our discount codes in good faith and as a result require the following minimum number of orders per discount usage per user before cancellation:

WEEKLY DISCOUNT CODE “FIRST4” – Minimum 13 DELIVERIES
FORTNIGHTLY DISCOUNT CODE “FIRST4” – Minimum 6 DELIVERIES
FORTNIGHTLY DISCOUNT CODE “FORT” – Minimum 6 DELIVERIES
MONTHLY DISCOUNT CODE “FIRST4” – Minimum 3 DELIVERIES
MONTHLY DISCOUNT CODE “MONTH” – Minimum 3 DELIVERIES

13.2.1 FIRST4 FLEXIBLE USE DISCOUNT CODE: This code may be used for weekly, fortnightly and monthly deliveries.

13.3 If a customer cancels their subscription before they have paid for the minimum number of deliveries as per their respective offer codes then Flowers by Flourish Ltd will recoup the full amount of the discount retrospectively in addition to £10 cancellation charge.
If a customer has only had one discounted delivery and then cancels, we will recoup the discount applied to that delivery and a £10 cancellation charge. If there have been 2 deliveries then we will recoup 2 discounts and apply a single £10 cancellation charge.
If there have been 3 deliveries then we will recoup 3 discounts and apply a single £10 cancellation charge.
If there have been 4 deliveries we will recoup 4 discounts and apply a single £10 cancellation charge

PAYMENT QUERIES

Flowers by Flourish Ltd (“FBF”) supply ongoing weekly, fortnightly & monthly flower subscriptions to customers all over the United Kingdom.

Below you will find some FAQs explaining how the transactions work, how we securely store you payment details and important information about how to cancel your subscription.

FBF use an open source e-commerce payment software known as WooCommerce which is designed for small to large-sized online merchants using WordPress.

Our website allows customers to subscribe to a regular flower delivery service.

Customers, who subscribe, sign up for their initial commitment and pay for their first order at checkout (we do operate a small number of up front payment subscriptions too).

Subsequent orders / invoices are then generated each time by our website which “triggers” a payment from either your Credit / Debit card or your PayPal account.

We do not store your payment details on our website.

Your payment details are stored in a secure online vault which is operated by Global Payments and is known as Global Iris.

CANCELLATION: If you would like to cancel your subscription at any time this is easy. Once you have completed your initial commitment period, all you have to do is cancel via the “My Account” section on our website or send us an email to request cancellation.

GLOBAL IRIS

Global Iris process over 11 billion transactions every year and 2.5 million business use their secure, seamless and reliable solutions for their online, over the phone and in-person card processing and is one of the world’s largest payment processing companies.

GLOBAL PAYMENTS

Global Payments is HSBC’s preferred supplier for card processing in the UK. Global Payments is a trading name of GPUK LLP and is authorised by the Financial Conduct Authority.

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Bouquet Size	Stems
£20 Bouquet	10 – 15
£25 Bouquet	13 – 18
£30 Bouquet	16 – 24
£40 Bouquet	21 – 30
£50 Bouquet	26 – 37
£60 Bouquet	31 – 45

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